FAQ 2019-05-01T10:06:08+00:00

Below you can find the most frequently asked questions. In case your question is not answered, please send an email to info@thebikeboys.nl and we will answer your question within 24 hours.

 

What kind of bike can I expect? 
A beautiful black secondhand city bike. All our bikes have a backpedal brake (as almost all bikes do in the Netherlands) and are equipped with lights and a bike bell. Even though the bikes are secondhand, mechanically they are all checked and new. We use the frames of old Amsterdam bikes, renew the mechanics, and sell them to students. Of course they meet all safety requirements such as brake functionality, strong tires and overall stability of the bike.

Where/when can I pick my bike up? 
We understand that you wan’t to have your bike ASAP if you arrive in Amsterdam. We want that too! In your order you can specify when you would like to pick up your bike. You will also receive an email approximately one week prior to your arrival with the exact location/time to pick it up.

Can I also put a basket on my bike? 
Yes, you can! When you pick up your bike it is possible to buy a basket, smartphone holder and a back-wheel lock when you receive the bike.

How can I sell my bike back? 
If you are a semester student (staying for less than six months) it is possible to sell the bike back to us for a fixed price of 50 euro’s after your exchange. Of course, we assume that the bike is still in appropriate condition. The selling back of your bike is not obligatory, but optional. It’s just an extra service that we provide and students like a lot :-). We know who are semester students and before you go home, we’ll send you an email concerning the buy back procedure.

What is the warranty policy?
All mechanical parts (brake, chain, wheels and frame) are included in the warranty for six months. A flat tyre is also included in the warranty for the first 14 days (a flat tyre in Amsterdam occurs approximately two/three times per year). In case you get a flat tyre after 14 days we can also repair it for you, but we charge a small fee for this.

Do you also rent out bikes?
We offer a bike rental service for our customers. This can be especially relevant if friends/family are visiting and you want to show them around. For 15 Euro you can rent a bike with us for a weekend (Friday until Monday). Please send us an email if you know when you’ll need a bike so we can check the availability and reserve one/two/three/ten bikes for you. Not a BikeBoys customer but you want to rent a bike? This is possible for €25 per weekend.

What happens if my bike gets stolen?
If you pick up your bike, we’ll explain all the ins and outs on how to lock your bike the safest way possible. This minimizes the risk of your bike being stolen but unfortunately sometimes this still happens. We don’t offer any form of insurance, but if you have a travel insurance this generally covers the costs. As we sell the bike to you, the bike is your own property and we can’t give you a new bike for free if it gets stolen.

Oh no! Your bikes are sold out.. does that mean I have to walk through Amsterdam now?
No worries! Even though Amsterdam is small and great to walk around, a bike is definitely essential. We always do our best to help as many students as we can. Therefore, if we are sold out on our website, send us an email to info@thebikeboys.nl. We’ll do everything in our power to help you. However, if we can give you one tip: every year we completely sell out, so just order your bike a couple of weeks in advance 🙂