What happens if my bike gets stolen?

When you pick up your bike, we’ll explain all the ins and outs on how to lock your bike the safest way possible. This minimizes the risk of your bike getting stolen but unfortunately sometimes it still happens.
The moment you receive your bike, it is your property. This means that if it gets stolen, we can’t give you a new bike for free. Sometimes we have a couple of bikes left and we can give you a good deal for a little bit less quality bike to compensate for your loss.
With your bike, we don’t offer any form of insurance, but if you have a travel insurance this generally covers the costs. Of course, we are happy to help you in the process of filing a police report for your insurance.

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